Privacy Policy

Last Updated: June 11, 2026

BtechHelpline ("we," "our," or "us") is committed to protecting the privacy and security of your personal data. This Privacy Policy details how we collect, store, handle, and share user information when you visit our website ([www.btechhelpline.com](https://www.btechhelpline.com)) and use our admission assistance and engineering counselling services.

This policy is published in accordance with the provisions of Section 43A of the Indian Information Technology Act, 2000, and Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (the "SPDI Rules").

Important Consent Notice: By registering an account, submitting your details, or requesting counselling, you explicitly consent to the collection, storage, and sharing of your information with our partner institutions and verified academic advisors as detailed in this policy.

1. Information We Collect

We collect personal data that you provide voluntarily when using our portal. This includes:

Registration Details: Name, Email Address, Mobile Number, State of Residence, and Password.
Academic Profile Details: JEE Main/Advanced score or rank, state entrance test ranks, Class 12th percentage, preferred engineering branch, and budget range.
Onboarding Data (For Colleges): Representative name, designation, official email, phone number, and institutional documentation.
Technical Data: IP Address, browser type, device information, cookies, and usage logs.

2. How We Use Your Information

We use the collected personal and academic data for the following purposes:

To match your academic profile (JEE Rank, budget, branch choice) with eligible engineering colleges.
To provide free counselling and advisory services through our verified panel of academic experts.
To process and review onboarding applications submitted by engineering institutions.
To send OTPs, verification emails, SMS alerts, and updates regarding your admission status.
To analyze web traffic and improve the platform's user experience.

3. Data Sharing and Disclosure

BtechHelpline is a matching and information portal. To fulfill our service of assisting you in finding the right college, we share your data under strict guidelines:

With Partner Colleges: When you express interest in a particular college, apply to an onboarded partner, or request direct guidance, we share your name, contact details, and academic profile (e.g., JEE rank) with the admissions department of that college so they can directly verify eligibility and contact you.
With Verified Counsellors: Your profile is shared with our onboarded academic advisors to assist in organizing personalized counseling lists.
Legal Requirements: We may disclose information if required to do so by applicable laws, court orders, or government agencies under IT Act 2000.

Note: We do not sell or lease your contact information to third-party marketing companies for purposes unrelated to engineering admissions.

4. Data Retention and Security Practices

We implement reasonable security practices and procedures (including SSL encryption, secure MongoDB access controls, and hashed password storage) to protect your personal data from unauthorized access, alteration, or disclosure.

We retain your personal data for as long as necessary to provide counseling services, satisfy institutional guidelines, or resolve dispute queries, after which it is anonymized or deleted securely.

5. Your Legal Rights

Under the SPDI Rules, you have the following rights regarding your personal information:

Right to Review and Rectify: You can access, review, and correct your academic profile and contact details directly through your Student Dashboard.
Right to Delete (Right to be Forgotten): You may request the deletion of your account and personal data from our databases at any time.
Withdrawal of Consent: You can withdraw your consent for future data sharing or contact by writing to us.

To exercise any of these rights, please email us at info@btechhelpline.com. We will process your request within 30 days.

6. Cookies and Tracking

We use cookies to keep you logged in, analyze site traffic via analytics helpers, and save your UI preferences. You can disable cookies in your browser settings, though some features of the dashboard may not function correctly as a result.

7. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Name: Nandlal Upman
Designation: Data Protection Officer & Grievance head
Email: grievance@btechhelpline.com
Address: BtechHelpline Compliance, Malviya Nagar, Jaipur, Rajasthan, India

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